Cancellation and Refund Policy

This Cancellation and Refund Policy is designed to provide clarity regarding the purchase and refund of digital mascot designs from store.shallunarula.com (“we,” “us,” or “our”). Please read this policy carefully before making a purchase.

1. Cancellation Policy

1.1. Cancellation Period: We understand that selecting the right mascot design is essential. Therefore, we encourage you to make your selection carefully. Once a legitimate sale is made, we do not offer refunds for change of mind or design preferences.

2. Refund Policy for Payment Issues

2.1. Payment Issues: If, by any rare instance, your payment is accidentally charged multiple times for a single order, we are committed to addressing this promptly.

2.2. Refund Process: In the event of a payment issue where you have been charged multiple times for a single order, please contact our customer support team via our contact form at contact page link. Please provide the following details:

• Your order information
• A detailed explanation of the payment issue
• Any supporting evidence, such as transaction records

2.3. Refund Timeline: We will review your request and, if approved, process the refund within 7 days. Your satisfaction is essential to us, and we are dedicated to resolving any payment-related concerns swiftly.

3. Contact Us

If you have any questions or concerns regarding our Cancellation and Refund Policy, please feel free to contact us through our contact form at contact page link