At store.shallunarula.com, we specialize in providing high-quality digital mascot designs. As a result, our delivery process is entirely digital, and there is no traditional shipping or physical delivery involved. This policy outlines how you can expect to receive your digital assets.

1. Digital Delivery

1.1. Instant Access: When you complete your purchase, your mascot design files are instantly accessible in your user account. You can download your purchased designs directly from your account page.

1.2. Email Notification: In addition to instant access, we will also send you an email notification that includes download links to the mascot design files. This email serves as a convenient reference for you to access your purchased assets.

2. Account Access

2.1. To access your purchased mascot designs, you will need to log in to your user account. If you do not have an account with us, you will be prompted to create one during the checkout process.

2.2. Your user account serves as a secure and convenient repository for all your purchased digital assets. You can log in at any time to access, download, or re-download your mascot designs.

3. Download Links

3.1. Download links for your mascot designs are provided both in your user account and in the email notification. These links are active for an extended period, allowing you to download your assets whenever you need them.

4. Assistance

4.1. If you encounter any issues accessing your purchased mascot designs or if you do not receive the email notification with the download links, please contact our customer support team through our contact page at contact page link. We are here to assist you with any concerns or questions.

5. Please Note: No Physical Shipping

5.1. As a digital asset store, we do not engage in traditional shipping or physical delivery of mascot designs. All purchases are delivered digitally, and you can access your files from your user account or through the download links provided via email.

If you have any questions or need further assistance with the digital delivery process, please do not hesitate to reach out to us. Your satisfaction is our priority.